Augmented Field Service Assistant

Providing a support tool to their service engineers, how and when they need it.  With this simple request Toyota Material Handling Europe came to us.

Virtual Reality can be an excellent way to reduce time needed to do on the job repairs and guide service engineers through any work that needs to be done with display of schematics, step-by-step support and component designs.

VR provides whole new ways to learn and collaborate!  Boosting self confidence and productivity, to name a few, by solving issues in a more efficient way.

Challenge

How can field service personnel be more efficient?  Today’s customers have more elevated service expectations and hence technical problems should be solved as quickly as possible.

To be able to provide their customers with the service they are expecting a lot of different processes needed to be synchronized and visualized.  Integrating a new way of increasing productivity while providing better will also boost motivation and helps keeping field service engineers happy and proud of their job.

Mixed Reality was the obvious choice, for this kind of task.  By combining data with the right type of visualisation the field service engineer has all the information at his fingertips.

Solutions

By using Microsofts’ Hololens we’ve created a solution that gives all the necessary information to the field service engineer.

Whether it’s  technical data, remote support, schematically data or a step-by-step manual,  the service engineer can easily find the right information and interact with it.

Do they have to need to leave a virtual audio note on a specific machine they are working on? Even that is possible now.

An increased productivity level up to 28% has been measured. So, Mixed Reality does not only provide you with more of the right data at the right time, it also can also be a great support tool while working on specific tasks.

Want to know more?

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